FAQ

Q1: Why register as a member of Shenzhen Xianhexin Electronics Co., Ltd?

Only registered users can purchase from the homepage of Shenzhen Xianhexin Electronics Co., Ltd. and enjoy various preferential price packages and points gifts;

Only registered users can log in to the "Member Center" to manage their personal data by using the rich member functions provided by Shenzhen Xianhexin Electronics Co., Ltd;

Only registered users can obtain our promotional gifts or cash vouchers.

Q2: How to order goods in Shenzhen Xianhexin Electronics Co., Ltd?

You can first browse the homepage of our website to search for the product model you need. If you find that you are satisfied with the product, you can directly add it to the shopping cart, and then place an order to pay.

Q3: Can I buy all the components and models I need only on the website?

At present, all the goods in stock that can be found on the website of Shenzhen Xianhexin Electronics Co., Ltd. can be purchased directly, and can basically be delivered on the same day/next day; If the stock is temporarily sold out, we can help you order for free. If we don't have the products you need, we can even help you buy them.

Q4: What if I forget my password?

When you forget your password, please log in to the registration page, click "Forgot Password", and the system will automatically tell you your password via email. You can log in to the "Member Center" to change your password to ensure your interests.

Q5: Can contracts be provided for orders of Shenzhen Xianhexin Electronics Co., Ltd?

sure. After the customer submits the order on the website of Shenzhen Xianhexin Electronics Co., Ltd., the customer can operate and print the sales contract PDF file on the website. This contract is a contractual contract for the order of both parties and has legal effect.

Q6: How does Shenzhen Xianhexin Electronics Co., Ltd. track orders and shipments?

After the customer submits the order online, Shenzhen Xianhexin Electronics Co., Ltd. will timely notify the customer of the order status through SMS. On the second day after the order is placed, the customer can view the real-time transportation status of the order in My Order. Customers can also query the waybill number of domestic express delivery in "My Order" to master the order status in real time. If you have any questions about the delivery time of the order, you can contact the Core City customer service hotline 15876199532 or inquire through online customer service.

Q7: How does Shenzhen Xianhexin Electronic Co., Ltd. issue invoices?

Shenzhen Xianhexin Electronics Co., Ltd. can issue VAT invoices for all orders (with an accumulated amount of more than 3000 yuan), and all products are subject to regular tax according to national requirements.

Q8: Does Shenzhen Xianhexin Electronics Co., Ltd. accept telephone inquiries?

sure. Customers can call the customer service hotline 15876199532 if they need, and we will make manual inquiries for you. However, as online orders involve personal information, we recommend customers to place orders online.

Q9: If there are quality problems with the goods, how to return or replace them?

Shenzhen Xianhexin Electronics Co., Ltd. only provides original and authentic products through transparent channels, with 100% quality guaranteed. If the customer has questions about the quality of the products received, please call the customer service hotline 15876199532 at the first time. We will quickly contact the supplier and arrange the return and replacement according to the supplier's quality problem handling process. For complaints and return applications related to product quality, please submit them within 15 days after receiving the goods.

Q10: What is the specific procedure of order delivery?

After receiving your payment, we will arrange the order for you; After the order is placed successfully, your order status will be changed to "waiting for delivery". After receiving the goods, Shenzhen Xianhexin Electronics Co., Ltd. will arrange shipment for you at the first time, and your order status will be changed to "waiting for receipt". To ensure the timely and accurate delivery of the product to you, please fill in the detailed consignee information and contact information when ordering.